Here are some common-sense rules meant to assist sellers to avoid any problems from the outset, while transacting effortlessly on HIDEXE's capable and proficient platform:
- Contract violations
HIDEXE auctions, or outright purchase transactions, represent contractual agreements on HIDEXE between sellers and respective bidder(s). Once a listing is formally posted, the seller should consider it as his legal responsibility to sell the defined product at the auction's closing price and to deliver it in the condition advertised to the winning bidder. Not doing so would represent a clear and grave violation of HIDEXE rules and policies.
- Auction manipulations
Sellers bidding on their own auctions or via affiliates under their control, or buying and selling to oneself, is forbidden on HIDEXE and any attempt to do so will be sanctioned. This includes manipulating product prices and transportation costs in order to skew listing priorities.
- Product regulations
Any product that is restricted or heavily regulated when sold outside the HIDEXE platform is equally restricted or regulated on HIDEXE, and the HIDEXE platform should not be used as a conduit to avoid any laws and regulations. It is not allowed to intentionally mislabel items, and all cross border (be it state or national) shipments need to be entirely in conformity with the relevant (inter)national laws and regulations. If the seller is legally prohibited from selling his products outside the HIDEXE platform, he should assume that he cannot sell them on HIDEXE either.
- Courteous communication
HIDEXE encourages courteous communication amongst its members. Making threats against or harassing those with whom you do business, publishing personal information or accusations about them in any form or place, or reselling information about them without their consent is strictly prohibited.
- Manipulation of HIDEXE Fees
If a member is caught intentionally cancelling auctions and selling to buyers directly, HIDEXE will swiftly deny access to that member and any affiliated company.
- Using HIDEXE to boost non-HIDEXE online business
HIDEXE allows members to provide their contact information in order to facilitate trading, but prohibits any attempts to divert traffic to other websites. HIDEXE expects sellers to transact on HIDEXE, and not to use HIDEXE to sell on other sites where they do not have to pay HIDEXE fees. Using HIDEXE listings to direct advertisements or links to non-HIDEXE sites is strictly prohibited.
- Maintain Good Customer Service
New sellers can be suspended for not providing accurate contact information in their buyer-accessible profiles or for getting too much negative feedback. HIDEXE sellers are expected to maintain good customer service, including having a valid email address and phone number on file and keeping up with their obligations.